Contact

We want to ensure your questions and concerns are addressed as quickly as possible. Please use one of the methods below to get in touch with the Board or the Management Team.

💻 Option 1: Open a Request in TownSq (Highly Recommended)

Opening a request directly in TownSq in the app or on a browser is the most efficient way to communicate.

  • Visibility & Tracking: All requests are immediately visible to you, the Board, our Community Manager, and our Assistant Community Manager. You can effortlessly track the real-time status and history of responses to your request.
  • Response Time: Please allow 1-2 business days for a response.

 

✉️ Option 2: Email Us

If you prefer to use email, you can reach us at the email addresses below.

Board of Directors: board@hpnhoa.org
Management Team: manager@hpnhoa.org

  • Visibility & Tracking: You will not be able to track your request. 
  • Response Time: because email volume is often high, messages can occasionally be delayed or misdirected into junk folders by spam filters. Please allow up to three business days for an email response.

⚠️ Note: For better tracking and response time, using a TownSq Request is highly recommended.

 

📞 Option 3: Call Us

If you prefer to call, you will be connected to a customer service representative who will take a message to pass along to our Manager and Assistant Manager. 

Associa Customer Service: 512-328-6100 

  • Visibility & Tracking: You will not be able to track your request. 
  • Response Time: Please allow up to three business days for a response.

⚠️ Note: For better tracking and response time, using a TownSq Request is highly recommended.
 

Resales / Refinance Statement

Please contact Community Archives ® 

phone (833) 544-7031

email customerservice@communityarchives.com.

website: https://marketplace.communityarchives.com/login
 

Addresses

💳 Dues & Payments

Highland Park North HOA
C/O Associa
PO Box 627
Kemp, TX 75143

🏢 Associa Office (Physical Location)

1812 Centre Creek Dr
Suite 350
Austin, TX 78754